This cookie is used for collecting information on how visitors interact with the pages on website. This cookie is set by the provider Visual Website Optimiser. These cookies ensure basic functionalities and security features of the website, anonymously. Works cross-platform for IT staff on Windows.Necessary cookies are absolutely essential for the website to function properly.In today’s increasingly remote world, this is a must The TeamViewer integration helps bridge the gap between issues that Jamf Remote was never truly intended to solve. Weiss enters and drives home how excited Jamf is to support IT professionals with new ways to connect with end users.īased directly on feedback from customers, Weiss shared that 68% of Jamf admins state they need to remote connect to end-user devices, and many Jamf customers already had TeamViewer in place. No matter what scenario you’ve run into, at the end of the day, sometimes users just want help. Things might be moved around if they’re trying to be their own IT.” - Garbis It also doesn’t mean that they’re familiar with things. “So many Mac users are Jamf Pro users, in my experience, however that doesn’t mean that they’re IT.
Garbis walks us through these three different scenarios to set the stage for how screen sharing can be used.
Raise your hand and keep it up if you’ve heard any and all of the following support scenarios:
When it comes to providing support, there are times when IT will need to take the reigns. So much so, that you can usually set it and forget it. Mobile device management (MDM) continues to grow and evolve, people can work from anywhere and get new apps and support from just about anywhere, relatively easy. In a time of remote working and learning, how many times have you thought mid-support call, "I wish I could just see their screen."? Well, your wish has been granted! Jamf partnered with TeamViewer to create a way to meet your users where they are at and simplify the delivery of world-class support.ĭuring their session, Sam Weiss, Manager, Solution Partner Program, Jamf, Kat Garbis, Business Development Executive - Enterprise Markets, Jamf and Larry Stegall, Field sales Engineer II, Jamf provide insight into scenarios where TeamViewer can be used, benefits of the integration and wrap up with a demo.
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